Business Support

For years, brands relied on static personalization. This usually meant inserting a first name into an email subject line or retargeting a user with the exact pair of shoes they…

Key takeaways August includes back-to-school shopping, end-of-summer sales, and dozens of awareness days. Ecommerce brands have a reason to send all month. Five themes work particularly well: back-to-school, end-of-summer, Black…

The past few years have shown that email isn’t going anywhere, no matter how much your workplace uses Slack, Teams, and other remote work tools—and AI isn’t coming to save…

Key points Automating ticket resolution with AI helps service desks handle more tickets without adding headcount. It reduces the time spent on manual triage and helps teams resolve routine issues…

Successful companies today aren’t just selling products. They’re listening to their customers. Top-performers understand that great customer experiences start with paying attention to what customers say, how they feel, and…

The best ecommerce personalization software helps you show each shopper more relevant products, offers, and messages across the channels you already use, from email and SMS to on-site recommendations and…

APIs have changed the world for the better. I can check the weather without getting out of bed, or cheat on my diet when the urge for a delivered burrito…

Key points Persistent connectivity fundamentally expands the attack surface by providing threat actors with extended windows to exploit vulnerabilities and move laterally across the network. Effective governance requires a transition…

Every company wants to deliver an efficient, positive support experience with every customer interaction. However, many still struggle with inconsistent service due to a disconnect between their values and how…