Business Support

Artificial intelligence (AI) is no longer simply a hot topic but a reality for modern contact centers. With 92% of companies having adopted AI to some degree for customer interactions,…

Key Points Use Remote Assistance for User-Present Support: Use Remote Assistance when the user has to kick off the session, approve the connection, or when you’re helping them on a…

Most customer success teams fail because there’s no system connecting those CSMs to consistent outcomes — this is where a full-fledged customer success framework can turn informal expertise into a…

Key takeaways Wix email marketing sticks out for its clarity. Its plans, native integration with the Wix ecosystem, and simple pricing turn it into a preferable option for small businesses…

Marketing automation helps scale your marketing campaigns while making sure your brand maintains its human touch. It’s about showing up at the right time with the right message to ensure…

21 minute read time Campaign Monitor – Jan 23, 2026 “Pick a CRM and the rest will follow” sounds good—until onboarding slows down, pipelines get messy, and client emails end…

Key takeaways ✨ A great e-receipt balances transaction details with strategic elements like personalized product recommendations, loyalty program integration, and customer support options. Avoiding common mistakes like broken links and…

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Salesforce’s announcement that it will discontinue support for and completely retire Salesforce Open CTI on February 28, 2028, has sparked concern and created a whole new range of tasks for…