Business Support

Xiaomi’s Smart Band 11 is now official, and it is a refinement rather than a redesign. It keeps the Smart Band 10’s 1.72-inch AMOLED display, 150-plus sports modes, 5ATM water…

Zendesk remains one of the most widely deployed help desks in the world, and for many teams, it does the job well. However, many support leaders are looking for Zendesk…

Black Friday campaigns are the deals and creative assets that ecommerce brands use throughout the Black Friday and Cyber Monday (BFCM) weekend to convert seasonal demand into sales. And the…

Ecommerce marketing tools are the software solutions online stores use to attract and retain customers. But customers discover and engage with brands through different channels. This forces ecommerce businesses to…

Key takeaways ✨ Footers must legally include a mailing address, unsubscribe link, and accurate sender info.  A hidden unsubscribe link backfires, driving spam complaints instead of opt-outs.  A well-built footer…

We independently review and test every app we write about. When you click some of the links on this page, we may earn a commission. Learn more. HubSpot started as…

Vonage began as one of the early voice over internet protocol (VoIP) pioneers, focusing on disrupting traditional landlines by routing phone calls over the internet. Over time, it has evolved…

Most conversations about NinjaOne center around what technicians can do. The end user portal flips that. It’s a dedicated, self-service space for the people using the devices you manage, giving them direct access…

Bill Gates has spent decades betting on technology to change the world. Now, he argues that AI should not be allowed to replace people in certain jobs, even when it…

Service desk analytics is how support and IT leaders turn raw support data into decisions that improve performance and customer experience. Most service teams generate more data than almost any…