Business Support

There are two ways to bring AI into a large company. You can start with a specific problem and build out from there. (In my years as a tech writer…

RingCentral is an established name in cloud communications, known for its unified communications features and powerful RingEX platform. But for many businesses, the sticker price is just the beginning. Between…

Key Points Use the Microsoft account for a one-off cleanup: You can use the Microsoft account portal to remove a device manually, but this method cannot be used to remove…

Apple’s AI smart glasses may be arriving later than expected, and privacy appears to be one of the biggest reasons why. Apple is reportedly delaying the launch of its first…

Real-time support connects customers with help the moment they need it — no long waits or disconnected handoffs.

Nonprofit email marketing is the sending of appeals, updates, invitations, and thank-yous to a list you own. It’s one of the most effective channels because no algorithm dictates who sees…

Key takeaways ✨ Low email preference center usage is an awareness problem, not an interest problem—most subscribers simply don’t know it exists. Adding options like a holiday “snooze” or event-specific…

Guilty of tokenmaxxing? I get it. Now that AI is ubiquitous in all of our work, it’s easy to let an agent harness take the reins for every workflow. But…

A multichannel contact center manages all customer interactions — via telephone, email, live chat, SMS, or social media — through a single platform. Recent research by McKinsey on customer service…

Managing admin accounts requires a careful balance between security and user experience. For instance, Azure temporary admin access is sometimes only suited in certain segments or workflows, where admin privileges…