Business Support

Guilty of tokenmaxxing? I get it. Now that AI is ubiquitous in all of our work, it’s easy to let an agent harness take the reins for every workflow. But…

A multichannel contact center manages all customer interactions — via telephone, email, live chat, SMS, or social media — through a single platform. Recent research by McKinsey on customer service…

Managing admin accounts requires a careful balance between security and user experience. For instance, Azure temporary admin access is sometimes only suited in certain segments or workflows, where admin privileges…

Customer portal software is a secure self-service platform that provides customers with a centralized location to view their data, track support tickets, and make payments. When connected to a CRM…

Fall email subject lines include seasonal hooks that get emails opened between Labor Day and the year’s biggest shopping weekend. They aim to tap into the highest-revenue stretch of the…

An ecommerce strategy is the roadmap that defines how you will create and scale your online store. It includes the tech you will use and the marketing strategies that will…

Key takeaways ✨ Email deliverability is about inbox placement, not delivery. A mailbox provider can accept an email and still never reach the inbox, which is what ultimately determines visibility…

Relay is shutting down on August 15, 2026, for free users, and on September 14 for paid plans. Either way, if you built workflows, agents, or tables in Relay, the…

Most small businesses pay $15 to $30 per user, per month for a cloud-based VoIP phone system. Advanced plans with AI, omnichannel communications, and premium features typically cost $30 to…

Behind every growing company is an IT team that makes the day-to-day possible. Every browser click enabled, every customer conversation that happens, and every Slack message sent; IT is what…