The landscape of customer service in 2026 is changing at an incredible pace. Gartner predicts agentic AI will autonomously resolve 80% of common customer service issues without human intervention by…
If you’re weighing your options for the best EZ Texting alternatives, you should look at Omnisend, SimpleTexting, and SlickText. We picked these three because they fix the exact things that…
Traditional email marketing metrics are becoming harder to trust. Open rates are inflated. Clicks are distorted. In fact, our internal data shows 30–40% of email engagement can come from bots,…
4 minute read time Campaign Monitor – May 14, 2026 A quick, easy guide for migrating your audiences from Mailchimp to Campaign Monitor. If you’re a Mailchimp user looking to…
Key takeaways ✨ Microsoft SNDS is a free, IP-based postmaster tool that reveals how Outlook, Hotmail, and Live see your sending reputation across 350+ million mailboxes. In 2026, SNDS moved…
I’ve been playing this game at coffee shops where every time I overhear somebody say they’re “building with AI,” I take a sip of my cold brew. Suffice it to…
Choosing contact center software is no longer just about routing calls. Businesses now need platforms that improve the full customer experience, support agents in real time, connect with everyday communication…
Key points Full End-to-End Tracing is Rarely Achievable in Distributed Systems: Factors like different languages, external APIs, legacy components, and short-lived services create gaps that cannot always be closed. Missing…
CSAT captures less than 10% of your conversations, and the responses you do get skew toward extremes – the delighted and the furious. The vast majority of customers say nothing…
Customer data has never been more abundant — or more fragmented. Marketing, sales, customer success, and data teams all rely on different systems to capture interactions, behaviors, and transactions, but…
