Conversation design: How to make your AI Agent communicate like your team
If nobody on your team has trained your Agent on how to communicate, it’s going to sound like an LLM when it speaks to your customers (because it is one)….
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GDPR Legitimate Interest Explained For Business Owners
The General Data Protection Regulation (GDPR) outlines six legal bases for collecting and processing personal information, one of which is legitimate interest. Below, I describe what legitimate interest is under…
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How to create a subscription website: 8-step guide
A subscription website locks content, services, or products behind a recurring payment. Members pay you monthly or annually rather than just once. That recurring model gives you predictable month income,…
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Top customer service CRMs for growing service teams in 2026
The global CRM market is forecast to reach $163 billion by 2030, growing at 14.6% annually, with customer service leading every other segment at over 22% revenue share in 2024….
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How to Manage AI Agent Risk
Organizations are rapidly deploying AI agents, copilots, assistants, autonomous workflows, and AI-powered applications across enterprise environments. These systems can retrieve information, interact with applications, call APIs, execute workflows, and take…
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25 Free Picks for Web Design and UX
Inter, Roboto, and Open Sans are the most-used Google Fonts on the open web because they were drawn for screens, ship in many weights, and carry an open license that…
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Which Fits Your Store? [2026 ]
Key takeaways Omnisend is an all-in-one marketing platform. It combines email, SMS, and web push on Shopify, WooCommerce, Wix, and BigCommerce stores. Postscript is a dedicated Shopify SMS marketing solution….
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Wiretap Lawsuits: Why CIPA, the ECPA, and the CDAFA Are a Package Deal
Your business and its website have been minding their own business, when all of sudden, you found yourself on the receiving end of a demand letter. The letter gives you…
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AI Adoption in Applied ML – A Human-centric Report
I manage a team of Machine Learning Scientists and Engineers at GoDaddy, building deep learning models as well as LLM-powered solutions. Though our team has been using AI tools for…
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How to Create Urgency With Emails
Most email campaigns have the same problem: people don’t act immediately. A subscriber opens your email, scans the offer, and thinks, “I’ll check this later.” But by the time they…
