PCI DSS 4.0.1 Is Here: How to Stay Compliant
The Payment Card Industry Data Security Standard (PCI DSS) 4.0.1 officially went into effect on March 31, 2025, introducing a new era of compliance expectations for any organization that stores,…
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Self-Hosted PostgreSQL on a VPS: Escape Managed DB Pricing
Self-hosting PostgreSQL on a 4 GB VPS commonly runs at a fraction of equivalent managed-DB pricing once storage, backups, and egress beyond the free tier are stacked on. For most…
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Key KPIs for 2026 Success
Artificial intelligence (AI) is no longer simply a hot topic but a reality for modern contact centers. With 92% of companies having adopted AI to some degree for customer interactions,…
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Privacy vs. Anonymity – All You Need to Know
What Are the Definitions of Privacy & Anonymity? To get this out of the way, it’s impossible to be 100% private or 100% anonymous online. The concept of the internet…
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How to Choose Remote Assistance vs. Remote Desktop
Key Points Use Remote Assistance for User-Present Support: Use Remote Assistance when the user has to kick off the session, approve the connection, or when you’re helping them on a…
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EFF to Grindr: This Pride Month, Put Safety and Privacy Over Profits
This Pride month, we’re calling on the dating app Grindr to prioritize LGBTQ+ user safety by making privacy the default across its platform. That means no more sharing personal data…
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Google Search Operators: Full List & Examples
Google search operators are short commands you add to a query to filter results by site, file type, title text, date, or other attributes. The three most useful for everyday…
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Extending Fin as the most open Agent platform
Today, we’re announcing that Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your…
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10 Most Common GDPR Misconceptions & the Truth Behind Them
Europe’s General Data Protection Regulation (GDPR) is one of the strictest privacy laws in the world. It inspired a global trend of countries and regions passing similar pieces of legislation….
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Your business contingency plan: What to do before disaster strikes
When you think of economic disasters, what comes to mind? For many people these days, it’s a global pandemic or an oncoming recession. It’s been years since the COVID-19 pandemic…
