Customers today expect fast, personalized support, and AI automation workflows make that a reality. Customer service AI automation workflows utilize artificial intelligence to automate repetitive support tasks, like routing tickets…
AlmaLinux 9 is a RHEL-compatible, free Linux distribution maintained by the non-profit AlmaLinux OS Foundation, with security updates through 2032. On a VPS, it’s the strongest pick for cPanel/Plesk hosting,…
Key takeaways Back-to-school marketing involves using email and SMS to reach parents, students, and teachers during the shopping season from June to September Send messages at the right time —…
This week, EFF joined Foxglove, Human Rights Watch, and 60 other organizations in writing to the UK’s Minister of State for Border Security and Asylum, Alex Norris, raising serious concern…
Businesses that fall under the legal threshold of the Montana Consumer Data Privacy Act (MCDPA) have until October 1, 2024, to prepare for compliance. So, I made this simple six-step…
Automation software seems like a straightforward enough concept until you start shopping for it. Suddenly, you’re staring down a list of tools that range from no-code automation builders to enterprise…
Our showcase of Osano’s Women in Privacy continues with our third profile: Meet Skye McCullough, Chief Customer Officer at Osano. Learn more about Skye below; if you haven’t had a…
Imagine you’re walking a buyer through a four-bedroom colonial when your phone buzzes with a seller wanting to discuss listing their property, but you can’t pick up. By the time…
Key points On-premises Backup Assumptions Break Down for Remote Teams: Laptops rarely touch the corporate network, which means backup strategies that are built around file servers leave real gaps. Full…
This week, politicians in the UK pushed forward with plans to eviscerate privacy and free speech on the internet by announcing a ban on social media for users under 16…
