Key takeaways ✨ Microsoft SNDS is a free, IP-based postmaster tool that reveals how Outlook, Hotmail, and Live see your sending reputation across 350+ million mailboxes. In 2026, SNDS moved…
I’ve been playing this game at coffee shops where every time I overhear somebody say they’re “building with AI,” I take a sip of my cold brew. Suffice it to…
Choosing contact center software is no longer just about routing calls. Businesses now need platforms that improve the full customer experience, support agents in real time, connect with everyday communication…
Key points Full End-to-End Tracing is Rarely Achievable in Distributed Systems: Factors like different languages, external APIs, legacy components, and short-lived services create gaps that cannot always be closed. Missing…
CSAT captures less than 10% of your conversations, and the responses you do get skew toward extremes – the delighted and the furious. The vast majority of customers say nothing…
Customer data has never been more abundant — or more fragmented. Marketing, sales, customer success, and data teams all rely on different systems to capture interactions, behaviors, and transactions, but…
Key takeaways An SMS flow is an automated sequence of text messages triggered by a customer’s specific shopping behavior, like abandoning a cart or completing a purchase Automated texts generate…
Vibe coding is a way to build software by telling AI what you want instead of writing every line of code yourself. You describe the outcome, then guide the AI…
7 minute read time Dalton Black – May 28, 2026 You can spend hours crafting the perfect email, nail the subject line, design a beautiful layout, and segment your audience…
Key takeaways ✨ Complaint spikes, inactive addresses, and misaligned send frequency are routing your emails to spam. Rebuilding your sender reputation starts with sending to fewer, more engaged subscribers. A…
