Speed-to-lead is a solved problem
Your customer finds your product and it looks right for them. They read the pricing page, watch the demo video, and feel ready to talk to someone. They hit “contact…
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The ultimate guide to knowledge management for your Service Agent
AI is no longer experimental in customer service, it’s the standard. Fin’s 2026 Customer Service Transformation Report found that 82% of senior leaders say their teams invested in AI for…
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Playing a different game – The Intercom Blog
When competing in business, you have two choices. Try to win the game your competitors have chosen to play, or play a different game. In our category, which we call…
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Extending Fin as the most open Agent platform
Today, we’re announcing that Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your…
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Salesforce signs definitive agreement to acquire Fin
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal…
