How to make the case for giving your AI Agent system access
Without access to your backend systems, your AI Agent can answer questions, but it can’t take action. A customer asks to change their payment plan, they get a clear explanation,…
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Conversation design: How to make your AI Agent communicate like your team
If nobody on your team has trained your Agent on how to communicate, it’s going to sound like an LLM when it speaks to your customers (because it is one)….
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How to measure the customer experience as AI scales
CSAT captures less than 10% of your conversations, and the responses you do get skew toward extremes – the delighted and the furious. The vast majority of customers say nothing…
